As ETABİR BİRLEŞİK KABLO SANAYİ ve TİCARET A.Ş. (“Etabir”), we highly value the protection of our esteemed customers' personal data. In accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”), we aim to inform you about the processing of your personal data, the method and purpose of processing, the legal basis, the parties to whom your data may be transferred, and your rights under the relevant law.
The Privacy Policy ("KVKK Information Notice") provides general information on our data processing practices concerning personal information collected via WhatsApp, email, call center service channels, or other services that link to or reference this KVKK Information Notice (collectively referred to as “Customer Support Services”).
In all personal data processing activities, we strictly comply with KVKK and all relevant legal obligations. We take the necessary security measures to ensure the safe processing of your personal data.
1) Data Controller
Under KVKK, your personal data is processed by ETABİR BİRLEŞİK KABLO SANAYİ ve TİCARET A.Ş. (“Etabir”) and its authorized dealers solely for the purposes specified below as the data controller.
2) Processed personal data
We process the following personal data, limited to consumer benefits:
- Identity details: Name, surname, TCKN (Turkish Citizenship Number), date of birth
- Contact details: Phone number, email address, home address
- Product details: Product name, serial number, IMEI number, sales code
- Sales transaction details: Sales date, dealer information, product price, order number and details
- Delivery and installation details: Required transportation or installation services for purchased products
- Invoice details
- E-waybill details (if necessary for product transportation)
- Marketing and campaign data: Participation in campaigns, shopping history, marketing preferences
- After-sales service details
3) Methods and legal basis for collecting personal data
Your personal data is processed based on the legal grounds specified in Article 5 of KVKK:
- Explicit consent (KVKK Article 5/1)
- Explicitly required by law (KVKK Article 5/2-a)
- Necessary for contract performance (KVKK Article 5/2-c)
- Required for legal obligations (KVKK Article 5/2-ç)
- Necessary for the establishment, exercise, or protection of a right (KVKK Article 5/2-e)
- Legitimate interests, provided fundamental rights and freedoms are not harmed (KVKK Article 5/2-f)
Your personal data is collected and processed through:
- Our business partners engaged in the sale and marketing of Etabir products
- Emails and communication channels used to contact us
- Authorized call centers
4) Purpose of processing personal data
We process your personal data for the following purposes:
- Providing and fulfilling the sale of Etabir products
- Contacting you if necessary regarding orders, product deliveries, or returns
- Managing payments and transactions related to purchased products
- Arranging delivery and installation of purchased products
- Issuing e-waybills for delivered products
- Providing after-sales services
- Monitoring service quality and contacting you for feedback
- Conducting customer satisfaction surveys (with your consent)
- Fulfilling legal obligations, including tax and regulatory compliance
- Managing business operations and reporting activities
- Carrying out personalized sales and marketing activities (with your consent)
- Sending electronic commercial messages (with your consent)
5) Transfer of personal data
Your personal data may be shared with the following parties, in accordance with the above-mentioned purposes and legal bases:
- Domestic business partners, service providers, suppliers, and group companies
- Foreign business partners, service providers, suppliers, and group companies (if you have given additional consent)
- Relevant service providers and the Turkish Revenue Administration (for e-waybill issuance)
- Regulatory authorities and government institutions (if legally required)
6) Your rights regarding personal data
Under Article 11 of KVKK, you have the right to:
- Learn whether your personal data is processed
- Request information about the processing of your personal data
- Learn the purpose of processing and whether it is used accordingly
- Know the third parties to whom your data has been transferred within Turkey or abroad
- Request correction if your personal data is incomplete or incorrect
- Request the deletion or anonymization of your data if processing reasons no longer exist
- Object to an unfavorable outcome resulting from automated processing
- Claim compensation if you suffer damages due to unlawful data processing
Contact information for data-related requests
To exercise your rights, you may submit your request using the KVKK Data Subject Request Form available at https://www.etabir.com or by sending a petition that complies with the Personal Data Protection Authority (KVKK) regulations to our email or postal address:
📍 Postal address:
Bereketzade Mah. Şair Ziyapaşa Cad. No:24,
34421 Beyoğlu – İstanbul, Turkey
📧 Email address:
[email protected]
Etabir will evaluate your request free of charge and respond within 30 days based on the nature of your request
